Can you deliver exceptional customer service and aspire to make a real impact on our user experience?
You could you be the Finance ERP Systems Accountant we are looking for!
About the role
OurFinance ERP Systems Accountantwill play a pivotal role in ensuring the smooth process of financial transactions, working closely with all teams across the BHF.
Youll support users of all our Finance applications, prioritising and actioning user queries. You'll also maintain user accounts and participate in projects, collaborating with other areas of the business.
Developing an excellent understanding of theBritish Heart Foundation's (BHF) andFinance Applications and associated procedures, youll ensure the accurate and responsible handling of all data in line with key data policies.
Key responsibilities include:
- Providing first-line support, categorising and prioritising support requests, and escalating calls as needed
- Acting as a subject matter expert and super-user across Finance systems
- Providing advice, training, and support on core finance applications to internal and external customers
- Monitoring systems performance, investigating issues, and creating reports using application management software and tools
- Facilitating and performing functional and user acceptance testing for new release functionality and application changes
- Line management of one staff member
Working arrangements
This role is a 12 month fixed-term contract covering family leave.
This is a blended role, where your work will be dual located between your home and our London office.
About you
We are looking for a self-starter with excellent attention to detail and a calm, can-do attitude. With excellent communication and customer-service skills, youll have the ability to build strong working relationships with internal and external stakeholders.
You'll have a good standard of IT skills and computer literacy, specifically relating to Microsoft Office packages, database/ERP systems and the recording and inputting of information. This will be matched by your data entry skills and attention to detail.
With strong time-management skills and a flexible, proactive approach, you'll have the ability to use your own initiative and deliver results on time and within target.
Interview process
Interviews will be held over MS Teams in January.
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